OUR EXCHANGE & RETURN POLICY
We know that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed, unaltered, or defective merchandise in new condition with all labels still attached for return or exchange within 14 days from the arrival date. Unless you are processing an exchange, $8 will be deducted from your refund for return shipping. Original shipping costs are non-refundable. Returns after 14 days, and within 30 days, are store credit only.
Your refund will go back to the original method of payment used to make the purchase. We usually process returns quickly, but just in case, please allow up to 5 business days from when we receive the items for your account to be refunded.
Due to the high-volume of orders we receive, we do not technically do exchanges. We are unable to guarantee the item/size you need will be available once your return is received. Therefore we suggest placing an order for the item/size you would like and sending the previous item back for a full refund!
If you received defective merchandise, please contact our customer service department within two business days so we can correct the issue.
"Final Sale” means the specified items are not eligible for return or exchange. All redeemed rewards points are final. Redeemed rewards points are not added back to your account when making a return or exchange. Flash Sale, Clearance items, Jewelry, Hats, Belts and Gift Certificates may not be returned.
SUBMIT A RETURN/EXCHANGE
All you have to do is click the button below within 14 days of your order and add your order number along with your email or zip code. Returns must be shipped back to us within 5 business days. Returns outside this window will be store credit only. Be sure to select the items you would like to exchange or return. You’ll find your order number in your LW order confirmation email or Packing Slip. Got it? Then lets get started!
HAVE MORE QUESTIONS?
Please email or call us with any questions you might have - we are here to help!
Call Us: (567) 674-1759 or (919) 922-6893
Email Us: email@example.com
or contact us via the contact form.