Returns

We want your shopping experience at The LW by TWIRL to be the absolute best! We strive to make you happy with your purchase, keeping you in good hands throughout the entire shopping experience and order process.

RETURNS

-We accept returns for a refund as long as item or items are shipped back within 14 days from the date you placed your order. 

  • We will refund your purchase amount minus any shipping fee (except free shipping) back to your original payment method. If your card has expired we can process your refund to your new credit card.

  • We accept returns for an on-line store credit up to 30 days from the date you placed your order.

  • When sending in your return please include the item/s you wish to return and your return form (which will be provided in every package). If you have lost your return form, please contact us through email and we will send you a new one. 

  • All Merchandise must be returned unworn, unwashed, unaltered and with original tags attached. If you return items that you have tried on and they have makeup, deodorant, perfume, smoke, or similar product stains, you WILL NOT be given a refund and items will be sent back to you. 

  • Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. *If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.


Please note: All items in Sale/Clearance, Flash Sales, and any sales/discounts are non-returnable, non-refundable and FINAL SALE! These items CANNOT be returned for a refund, store credit or be exchanged!


EXCHANGES

Due to the high-volume of orders we receive, we do not technically do exchanges. We are unable to guarantee the item/size you need will be available once your return is received. Therefore we suggest placing an order for the item/size you would like and sending the previous item back for a full refund! 


DEFECTIVE

If you received defective merchandise, please contact our customer service department within two business days so we can correct the issue.


-You may not return or exchange:

Final Sale, Clearance items, Camisoles, Jewelry, Belts, Bathing Suits, and Gift Certificates.

To return your product, you should mail your product to:

Attention Returns Department
The LW by TWIRL
101 N. Detroit Street
Kenton, OH 43326

THANK YOU for shopping with The LW! Please let us know your questions or concerns. You can call us at (567) 674-1759, Monday-Friday 10AM-5PM EST or contact us via the contact form.  

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