Kind Lips

Free Shipping on Orders over $100!! 

We know how excited you will be to receive your order once you find the perfect outfit on The LW by TWIRL, please review the shipping information below to help guide your shipping selection. If you have any questions regarding estimated delivery or need help with your shipping options, please feel free to contact our Customer Care Team at (567)-674-1759 or by email.

When will my order ship?
Orders usually ship within 24-72 business hours, but can take up to 5 business days to be processed and shipped. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when placing your order. You will receive an email with tracking information when your order has been shipped.

How will my order be shipped?
Orders shipped within the United States are shipped via USPS, FedEx and UPS.

 What do you charge for Shipping?

• Standard Shipping is $8, for orders under $100 USD (estimated delivery is 7 to 10 business days)
• Orders over $100 shipped within the United States qualify for FREE Standard Shipping
• Expedited Shipping is available on all orders for $20 (estimated delivery 3-5 business days)

(All orders over $200 will require a signature for delivery)

Do you offer Expedited Shipping?
We do offer Expedited Shipping for $20 - estimated delivery is 3-5 business days. Orders placed after 3:00pm EST will go out the following business day. 

Once I've placed my order, how long will it take to arrive?
Orders are typically shipped within 3 business days, and standard Domestic Priority Shipping orders typically arrive within 5 to 7 business days. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date.

How can I track my order?
Once your order has shipped, you will be emailed a tracking number. Tracking will be available 24 hours after your order is shipped out. You can view the progress by tracking your package at USPS.com or UPS.com. If you have any questions about the tracking of your order please contact our Customer Care Team at (567)674-1759 or by email.

How do I change my shipping address once my order is placed?
If you have entered an incorrect shipping address, please call us as soon as possible at 567-674-1759 or email so that we can correct your address before your order has been shipped.

What happens if my package is unclaimed or refused?
If your package cannot be delivered or is unclaimed or refused, you are responsible for the following:

• Original and return shipping charges

The amount of these charges will be subtracted from your merchandise refund.

OUR EXCHANGE & RETURN POLICY

We know that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed, unaltered, or defective merchandise in new condition with all labels still attached for return or exchange within 14 days from the arrival date. Unless you are processing an exchange, $8 will be deducted from your refund for return shipping. Original shipping costs are non-refundable. Returns after 14 days, and within 30 days, are store credit only.

Your refund will go back to the original method of payment used to make the purchase. We usually process returns quickly, but just in case, please allow up to 5 business days from when we receive the items for your account to be refunded.

EXCHANGES

Due to the high-volume of orders we receive, we do not technically do exchanges. We are unable to guarantee the item/size you need will be available once your return is received. Therefore we suggest placing an order for the item/size you would like and sending the previous item back for a full refund! 

DEFECTIVE

If you received defective merchandise, please contact our customer service department within two business days so we can correct the issue.

NON RETURNABLE

"Final Sale” means the specified items are not eligible for return or exchange. All redeemed rewards points are final. Redeemed rewards points are not added back to your account when making a return or exchange. Flash Sale, Clearance items, Jewelry, Hats, Belts and Gift Certificates may not be returned.

SUBMIT A RETURN/EXCHANGE

All you have to do is click the button below within 14 days of your order and add your order number along with your email or zip code. Returns must be shipped back to us within 5 business days.  Returns outside this window will be store credit only.  Be sure to select the items you would like to exchange or return. You’ll find your order number in your LW order confirmation email or Packing Slip. Got it? Then lets get started!

https://thelw.loopreturns.com

HAVE MORE QUESTIONS?
Please email or call us with any questions you might have - we are here to help!
Call Us: (567) 674-1759 or (919) 922-6893
Email Us: thelwbytwirl@gmail.com 
or contact us via the contact form.