We know how excited you will be to receive your order once you find the perfect outfit on The LW by TWIRL, please review the shipping information below to help guide your shipping selection. If you have any questions regarding estimated delivery or need help with your shipping options, please feel free to contact our Customer Care Team at (567)-674-1759 or by email.
When will my order ship? Orders usually ship within 24-72 business hours, but can take up to 5 business days to be processed and shipped. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when placing your order. You will receive an email with tracking information when your order has been shipped.
How will my order be shipped? Orders shipped within the United States are shipped via USPS, FedEx and UPS.
What do you charge for Shipping?
Standard Shipping is $8, for orders under $100 USD (estimated delivery is 7 to 10 business days)
Orders over $100 shipped within the United States qualify for FREE Standard Shipping
Expedited Shipping is available on all orders for $20 (estimated delivery 3-5 business days)
(All orders over $200 will require a signature for delivery)
Do you offer Expedited Shipping? We do offer Expedited Shipping for $20 - estimated delivery is 3-5 business days. Orders placed after 3:00pm EST will go out the following business day.
Once I've placed my order, how long will it take to arrive? Orders are typically shipped within 3 business days, and standard Domestic Priority Shipping orders typically arrive within 5 to 7 business days. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date.
How can I track my order? Once your order has shipped, you will be emailed a tracking number. Tracking will be available 24 hours after your order is shipped out. You can view the progress by tracking your package at USPS.com or UPS.com. If you have any questions about the tracking of your order please contact our Customer Care Team at (567)674-1759 or by email.
How do I change my shipping address once my order is placed? If you have entered an incorrect shipping address, please call us as soon as possible at 567-674-1759 or email so that we can correct your address before your order has been shipped.
What happens if my package is unclaimed or refused? If your package cannot be delivered or is unclaimed or refused, you are responsible for the following:
Original and return shipping charges
The amount of these charges will be subtracted from your merchandise refund.
We want your shopping experience at The LW by TWIRL to be the absolute best! We strive to make you happy with your purchase, keeping you in good hands throughout the entire shopping experience and order process.
RETURNS
-We accept returns for a refund as long as item or items are shipped back within 14 days from the date you placed your order.
We will refund your purchase amount minus any shipping fee (except free shipping) back to your original payment method. If your card has expired we can process your refund to your new credit card.
We accept returns for an on-line store credit up to 30 days from the date you placed your order.
When sending in your return please include the item/s you wish to return and your return form (which will be provided in every package). If you have lost your return form, please contact us through email and we will send you a new one.
All Merchandise must be returned unworn, unwashed, unaltered and with original tags attached. If you return items that you have tried on and they have makeup, deodorant, perfume, smoke, or similar product stains, you WILL NOT be given a refund and items will be sent back to you.
Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. *If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Please note: All items in Sale/Clearance, Flash Sales, and any sales/discounts are non-returnable, non-refundable and FINAL SALE! These items CANNOT be returned for a refund, store credit or be exchanged!
EXCHANGES
Due to the high-volume of orders we receive, we do not technically do exchanges. We are unable to guarantee the item/size you need will be available once your return is received. Therefore we suggest placing an order for the item/size you would like and sending the previous item back for a full refund!
DEFECTIVE
If you received defective merchandise, please contact our customer service department within two business days so we can correct the issue.
-You may not return or exchange:
Final Sale, Clearance items, Camisoles, Jewelry, Belts, Bathing Suits, and Gift Certificates.
To return your product, you should mail your product to:
Attention Returns Department The LW by TWIRL 101 N. Detroit Street Kenton, OH 43326
You can reach us by email via the contact form. Please allow 24-48 business hours maximum for a reply as we also respond to email during our business hours listed above.
Feel free to reach out to us via social media as well! We are on facebook as The LW by Twirl and on instagram @shopthelw.
